I've never worked at a movie theater, but I spent a summer at a Blockbuster. I know it's barely close enough to be related, but I don't know if I'll get another chance to share this tale of woe.
One night I was working the front by myself because the manager was busy laundering money or passing off bad checks or something when the phone rang. I began speaking to a level-headed gentleman about how he was having problems with a DVD he and his wife had rented. Apparently this was a reoccurring problem, and this was the third instance. Rather than stay on the phone with me, he put his wife on for some reason. I think she was the only one that was mad because the movie was Transamerica. Now, I've had trouble understanding people before, but this was something else altogether. English was definitely this woman's second or third language. She sounded European though I could never place the country. I'm pretty sure she just yelled at me for a minute before saying something about being on her way to the store.
Eventually she arrived and I figured out that she was mad because anytime they tried to play any DVD of Transamerica, there was video and no audio. I asked if the DVD player was properly installed, which was a huge mistake on my part to doubt these people. Rather than listen to more indecipherable yelling, I took the DVD and walked over to put it in the store's player. Of course, this wasn't part of Helga's plan. "Do you not believe me?!?" she asked angrily. "I just have to test it for the benefit of other customers, ma'am. I'd hate for this to be happening to others. I have to be concerned with everyone, not just you." I kept talking and pretending to be responsible long enough for the movie to start. The audio played just fine. I looked at her with a weary, victorious gleam in my eye. She was shocked.
"W-w-well, what is the problem with it not playing on my TV?"
"I don't know. Check your wires or something. It's not our problem, obviously."
"Do you think....this is a controversial movie with Christians....do you think that there is a satellite in space blocking it out so people can't see the movie?"
"Yes, ma'am. That's exactly what I think."
I never saw her again.